We think the Treatwell community is pretty nifty. After all, where else do you get to hobnob with industry professionals, spa owners and tons of people just like you? We think that reviews, comments, messaging, ratings and Q&A forums are a great way to find out everything you need to know without the sugar-coated sales talk. Of course, to keep things honest, clean and real, it helps if we’re all singing from the same sheet.
So, in the name of a healthy, positive community, here are our guidelines:
The good stuff:
How to get the best Treatwell experience
- Get stuck in. Whatever you have to say, chances are there’s someone out there who will benefit from your personal first-hand experiences, knowledge and opinions. Share them all—good or bad—and include as many facts and details as you can.
- Be constructive. If you had a bit of a rubbish experience, tell us why. Be specific about what it was that didn’t hit the spot and not only will other users take you more seriously, but the business or professional involved is much more likely to listen up and improve.
- Be courteous. We are a diverse community of people with diverse opinions. Speaking to and about people with respect means that everyone feels free to have their say.
- When you see it, call it. If you read a great citizen review or comment on Treatwell, give it a thumbs-up. On the other hand, if you see abusive content or material that violates these guidelines, report it via the "report inappropriate content" link.
- Speak the Queen’s English. Your contributions are your voice on Treatwell, so make sure those smooth, dulcet tones ring out by being as clear, descriptive and typo-free as possible.
- Get down to business. On Treatwell, every business owner has the opportunity to represent themselves in the best possible light. So, have an active presence in the community—give recommendations, add extra content to your business listing and respond to comments and reviews. Make the most of the chance speak directly to your customers, patch up any misunderstandings that might crop up and, best of all, build a loyal fan base.
- Stay safe. Be wise about the personal information you share when you’re using publicly accessible parts of the website—remember that this information may remain there indefinitely. There are also various functions on Treatwell that allow other users to view all your public contributions and reviews in one list, including in the public view of your profile page. If you’re not comfortable with this, you can post content anonymously.
The naughty stuff:
How to get yourself struck off our Christmas card list
- Don’t fake it. Please only write reviews based on your own personal experience and only submit content that you know to be accurate and fair. If you’re a business and you’re thinking about paying someone to write nice things about you, stop right there and check out "7. Keeping it legal"—below.
- Don’t be a phoney. Setting up and using a fake profile to submit content, especially to promote your business or criticise another business, is absolutely not permitted. If you misrepresent who you are, claim false credentials or expertise, give potentially harmful advice or mislead people in any other way you could be breaking the law—take a look at "7. Keeping it legal"—below.
- Keep the peace. Treatwell is not the place for threats, personal attacks, aggressive comments or hateful, bigoted or racist speech. We are a community of people with diverse beliefs, opinions and backgrounds, so please be respectful.
- Don’t talk dirty. We want to keep things clean, which means no swear words, no vulgar comments, no sexually explicit language or images and no lewd propositions. Also, please don’t write entirely in CAPS—it may be big, but it’s not clever.
- No spam. Any obvious advertising references found in reviews, comments or other content will be deleted immediately. It is not permitted to post links, HTML, provide phone numbers, email addresses or to provide information that is unrelated to the topic in order to solicit personal or financial gain. It’s also forbidden to send bulk messages or submit any other unauthorised content with the purpose of promoting your business or product.
- No cheating. Our reputation and points system is there to recognize and reward citizens for writing reviews and contributing their knowledge to the Treatwell community. Creating multiple accounts, posting content for the sole purpose of gaining points, soliciting others for points and posting irrelevant or blank content in an effort to be the first to review are all ways of cheating and will be penalized.
- Keeping it legal. We don’t want to call in the boys in blue, so make sure you don’t break the law by:
- submitting fake reviews or paying someone to submit content that benefits your business
- copying other people’s content without permission or proper attribution—please be aware of copyright laws
- scamming people into sharing personal information
- stealing or borrowing anything from Treatwell or other sites (like copyright or trademark material)
- breaking or hacking into private unauthorised places, especially if it’s with the intention of causing harm or stealing information
- threatening, slandering, making libellous statements, harassing, invading people’s privacy or impersonating others
We are committed to doing everything we can to protect Treatwell from fake reviews. On the rare occasion that we do find bogus content, spam, fake reviews or submissions from fraudulent profiles, we remove them immediately and take steps to ensure that the businesses and users in question are penalised in our rankings on Treatwell.
If you are a business owner, commissioning reviews violates the EU Unfair Commercial Practices Directive (UCPD), and the UK UCPD. This means companies and sole traders cannot pay someone else to post reviews or write blogs about their own companies without fully disclosing the fact. Both civil and criminal penalties are possible.
When we have to step in:
These community guidelines were written with the best interests of the Treatwell community in mind. If you have any additional suggestions on how to improve them, or any other feedback, please send us an email at firstname.lastname@example.org.