I hadn't had a wax for a while, so looked on Treatwell and chose Waterlily as it had the best reviews. My wax was with Charissa who was super friendly. I was running late for my appointment, but the treatments were carried out efficiently and I managed to get everything done in the shorter time. I would definitely go back, but pay the extra for the hot wax (I was trying to save money and went for the strip wax) as it really is less painful.