The confirmation emails arrived from Wahanda only two days before the appointment, but a week after I booked. They did not inform me that I had to get a patch test but by pure luck I had phoned a few days earlier and the staff at De Veres notified me that I would need the patch test at least 48 hours before. When I went for the patch test I found there was no record of my booking so I had to rearrange for a different slot. Then I was informed that as there was no record of the booking they would need copies of my emails so they could verify that payment did not need to be taken a second time.
When I arrived at the facility the staff were polite and helpful but had still not found whether the Wahanda voucher could be accepted so I spent most of the treatment worrying that they would require £70 from me despite already paying when I booked online.