Overall experience was ok. My first therapist spoke very little English which caused initial issues, not great when you're having 4 treatments. Brows were mostly tweezed rather than threading, results good just not what I booked. Waxing was good aside from the therapist kept telling me to have a Brazilian wax when I didn't want one lol. Wasn't offered a drink, was there for 2 hours & had to ask for one. Lash lift is excellent. Wouldn't go back as lack of customer care, could've been an off day.