I've been here a number of times before and usually have a good experience. This time, they looked at me blankly when I said I'd booked, I then had to wait half an hour with no apology. The lady who did my nails was nice but clearly in a rush, wanted to go home! She cut me a couple of times while doing my cuticles and then I had to ask her to redo some of the polish. Disappointing, think I'll try somewhere else next time.