USA Star Nails - Clapham Junction Reviews

78 Battersea Rise, Clapham Junction, London, SW11 1EH

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Reviews are written by customers after their visit.

4.3
4485 reviews

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Written by our customers, so you know what to expect at each and every venue.
Nails turned out really nice, staff were friendly.
Good value - would recommend booking directly though as they increase the price on this website to pay Treatwell's 20% take
Unfortunately I had to ask to have the pedicure chair cleaned as it had dirty water in the bowl from the previous appointment and had to tell the pedicurist to stop being so rough about 5 or 6 times. Additionally I had to remind him to remove a wet cold towel from my legs which was very uncomfortable. There was also a dirty old washing machine which looked to be broken and had been unplugged and left in the middle of the salon. Overall not the experience I was hoping for. Fortunately I had a voucher so didn't pay full price.
AWFUL AWFUL AWFUL!! Firstly the girl doing my manicure was clearly in a hurry to go home. She was rushing so much, the hand massage was non-existent and she rushed in to the loo straight after seeing me & emerged changed for a night out. When I got outside in the daylight I saw the varnish was patchy on every nail. I went back to the salon & they re-did another layer after I had to put up a good fight (no apology given just a lot of excuses. By Saturday (3 days later) 2 nails are already coming off. I went back to the salon & again no apology. The guy at first said he didn't remember me, then proceeded to recount what had happened on Wednesday night so he obviously did remember. He then started shouting at me in the salon screaming 'who are you? I don't know you?!' and saying it's my fault I picked them off myself. Awful salon, awful service, awful people, awful experience!
Think it's under new management now, as much better. Staff are friendly, good, quick nails that last well.