Staff irresponsible and let walk-ins go before booked appointments in order to get more customers through the door (assuming because those who have booked have pre-paid so it doesn’t matter). Completely futile system. Really frustrating and poor customer service. Half way through treatment, the technicians change. That, along with substantial delays, has happened every time I have been here.
My shellac manicure has peeled after two days and the technician really didn’t seem to care or have attention to detail at the time - a shame because these guys are usually great