USA Star Nails & Beauty - Clapham South Reviews
33 Balham Hill, Clapham South, London, SW12 9DX
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7922 reviews
Today I have left your salon as a very unhappy customer.
I have been coming to your salon for the past three years, this will be the second time I would have left feeling unhappy about the service I have received.
After making an appointment online through treatwell as I normal do, for a Hollywood wax for Tuesday 27th December at 11.30am, I received an email and a text to confirm my appointment and that you would be seeing me at 11.30am. I arrived at the salon with 5min to spear to be informed that the beautician wasn’t in today and if I could rebook my appointment. I was a bit upset as I had already traveled 30min to get to your salon as I don’t live in the area. You rebooked my appointment for today (Wednesday 28th December) at 10am, I traveled the 30min to your salon to be informed that the beautician wasn’t in and if I could come back in a few hours. By this point I was feeling very embarrassed, the lady was talking to me across the salon in front of about 5 other customers what type of waxing I was having and if I could come back, which I thought it was really unprofessional. There was no apology or offer of compensation, you had my number and email from the booking that I made, so I’m not sure why no one phoned or emailed me to inform me that they had to cancel my booking or weather I could change the time of my appointment. For me I feel the service I received today was poor and at the moment I wouldn’t recommend you salon to people.
Treatment by Vicky•
Ladies' WaxingShow all…
Verified review
Good range of colours that last
Treatment by Kevin•Other Nail Extensions & Overlays
Verified review
always great, in and out quickly but no compromise on quality!
Treatment by Kevin•Other Nail Extensions & Overlays
Verified review
Had a manicure after my acrylic take-off. The acrylic take off was great, and I always think the acrylic nail services are great. The Manicure wasn't the best, felt a little rushed.
Treatment by Tony•
Hard Gel Extensions & OverlaysShow all…
Verified review
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