Even though I booked an appointment I had to wait an hour to be seen. This has happened on numerous occasions. So I won't be returning. Better to pay to be seen at the time you book.
The staff are lovely but i've given 1 star due to the manager who is in charge of bookings clearly doesn't value that customers time is equally important. No discount was given or any compensation even though I expressed how upset I was. I would have left had I not prepaid through treatwell.