Went for an underarm wax which took place in one of their basement treatment rooms, which was not the cleanest of places & quite tired feeling / almost fright - and just outside the room a load of laundry was hanging up to dry + piles of dirty towels. That said the nail bar upstairs has a nice, busy ambience and completely different so maybe it is just other treatments... The beautician was good and did a good job- I was happy with the price too for a hot wax.