I’ve been a regular and always trusted Farah, but last Friday’s trim was the worst I’ve had. I asked for no visible layers, just a simple trim, but was handed to an intern who left me with half a bob - a two part layered cut (hard to describe but it’s bad). I feel like I was used as a test subject despite being a full-paying client. My hair now looks worse every day and I’ll likely have to cut it all off. This broke my trust in Farah, and although I valued her work before, I won’t be returning.