Booked this on the same afternoon but when I arrived, was told the stylist I'd booked wasn't qualified to cut short hair and my only option was to either cancel or go with the more experienced, more expensive stylist - with no Treatwell discount. Was told that only a 'long hair' appointment would have been available when I booked but am pretty sure this wasn't made clear. So, to be frank, felt a bit conned. The senior stylist was good but it cost me £30 more than I had been prepared to pay.