Venue reviews

4.1
12 reviews
Ambience
Cleanliness
Spa Facilities
Staff
Value
The spa day through treatwell was a bargain at £60pp. Overall, we had a great day, the staff were friendly and the outdoor section of the jacuzzi was great! Food-wise, you'll probably want to buy more, but there's a great menu and it's reasonably priced. In terms of improvement, the steam room, a shower and a toilet were all out of use, which was a shame. The changing room could do with cleaning throughout the day as it was a bit gross by the end. The massage was lovely, but it wasn't the full 30 mins, more like 20mins. There are quite a few children, but it was totally fine the day we were there. Finally, all the staff were lovely, apart from the woman who was managing the cafe - she really didn't want to be there and took ages to respond to people.
Emma
a month ago
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Lovely spa, good facilities, food nice. Great staff on bar and therapies. Reception staff not over friendly and helpful.
Charlotte
2 months ago
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Really relaxing vibe and great facilities!
Simone
4 months ago
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Extremely disappointing experience. Booked a relaxing spa day for my birthday. Changing room full of small children/toddlers +playpen right in the centre of the small changing room. Went to pool first which was full of children and their parents. One lane roped off...presumably to allow other guests without children to use? despite this a few parents were actively encouraging their children to use this lane jumping from the side. No monitoring from spa staff. All the available seats taken so couldn't even sit and read my book. Went to the so called spa experience.... steam room seats min of 5. Eventually went to the relaxation room upstairs as there is only so much you can experience in such a small space.Relaxation room empty for the hour I stayed there. Tried the pool again but it was still full of children and parents with a swimming class still in progress with instructor and toddlers in pool. By this time it was after 1pm. My pre planned cream tea was booked for 2pm. Asked if this could be brought forward as I couldn't envisage staying much longer. Scones served were very nice however I was seated with a gentleman and his very young baby to my right. To my left was a lady with a toddler and another very small baby. What ensued was unbelievable. They proceeded to have a discussion across my table about sleep patterns , nappy issues/patterns/ feeding etc etc. After this I left at 2.30. I realise this venue advertises itself as "family friendly"That's fine but why promote as a relaxing spa day experience when it's full of families and also local people with their children using as a day swimming pool. How can this venue cater for all and give a good service to everyone. I presume all their customers are important to them? I have posted a message on Trip Advisor as Treatwell were unable to receive my review....and had a rather disengenious reply from a manager stating that I should have been informed that Wednesdays are as I experienced on the day, due to swimming lessons and it was the fault of the staff not to have made me aware of this on booking. Unbelievable! I will not be frequenting the Elms again or using Treatwell to purchase other products. Very poor service overall.
Veronica
5 months ago
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We are seasoned spa goers & really enjoyed this visit. There was a slight hiccough re food in spa cafe but staff rectified & compensated this readily. They went out of their way on arrival to give us a twin room which we preferred even though had booked double. Food was lovely & building gorgeous. Would go again
Julie
7 months ago
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About

The Spa at The Elms Hotel
Abberley
Worcestershire
WR6 6AT

Let time stand still at the Elms Spa, it provides the perfect environment to relax, unwind and indulge in a spa break or spa day.

Our Elemis treatments are available between 10am and 6.00pm every day, and we have a late night treatment availability on a Thursday until 8.30pm. The spa and pool are open from 7am to 9pm daily.

SPA FACILITIES

Swimming pool

Our indoor swimming pool is long enough for fitness minded to do some laps. Or simply take a dip when you choose either in the Pool or the indoor and outdoor hydrotherapy pool.

Thermal suite

From the intense cedar-scented heat of the sauna to the dense humidity of the steam room, to the ice fountain and the rainforest shower – there’s no better way to invigorate your muscles, mind and skin. And all in the peace and calm of a child-free zone…

Access to the thermal suite is for guests over the age of 16.

Fitness suite

Pre-book a session with a personal trainer, or just drop in and use our superb fitness equipment. There’s nothing like a good workout to justify those holiday indulgences, or to burn off some excess energy on a rainy day…

Relaxation area

The relaxation rooms create a calm and restful atmosphere, away from the pressures of daily life.

Roof-top terrace

On warmer days, enjoy a drink on the terrace overlooking the walled kitchen garden in peace and quiet.

Disabled facilities

There is lift access to the poolside area for wheelchair users and those guests less able to use the stairs. Along with disabled access changing rooms and a wheelchair ramp into the Pool.

SPA TREATMENTS

Whatever appeals to you most – whether it’s a deep-tissue massage to unknot aching shoulders or a heavenly facial to smooth away the daily grind – there’s something for everyone. Why not enjoy a romantic couples treatment, so you don’t have to take time out from each other’s company while you get pampered?

Monday
7:00 AM9:00 PM
Tuesday
7:00 AM9:00 PM
Wednesday
7:00 AM9:00 PM
Thursday
7:00 AM9:00 PM
Friday
7:00 AM9:00 PM
Saturday
7:00 AM9:00 PM
Sunday
7:00 AM9:00 PM

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