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Venue rating

4.3

222 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Spa Verta at Crowne Plaza London Battersea
Spa Verta at Crowne Plaza London Battersea
Crowne Plaza London Battersea,
London, Battersea, SW11 3RP
United Kingdom

Hotel Spa

Spa Verta at Crowne Plaza London Battersea
Crowne Plaza London Battersea,
London, Battersea, SW11 3RP
United Kingdom

Opening hours

Mon - Sun 8:30 am - 8:30 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Spa Verta at Crowne Plaza London Battersea

Awarded as Real Outstanding Spa Hotel at the Real Critics Guides Annual Awards and Best for Therapeutic Massage in London at the Wahandies Awards, the spa creates an oasis of relaxation and tranquility for hotel guests whether they are enjoying a romantic weekend in London or simply need to unwind after a business meeting. Whatever your needs, the team at our London spa make sure you benefit from a level of comfort and luxury that is quite simply unsurpassed.

All hotel guests enjoy complimentary access to our exclusive London spa, which includes 10-metre hydrotherapy pool, sauna, steam room and sanarium. Spa memberships are available.

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

4.3

Venue rating

Based on 222 reviews

5 stars 100
4 stars 89
3 stars 29
2 stars 3
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (12)
  • Body Treatments (18)
  • Steam and Sauna Therapy (78)
  • Face
  • Eye Treatments (2)
  • Facials (21)
  • Fitness
  • Swimming (80)
  • Massage
  • Aromatherapy Massage (1)
  • Couples Massage (1)
  • Deep Tissue Massage (1)
  • Indian Head Massage (7)
  • Pre and Post Natal Massage (1)
  • Therapeutic Massage (64)
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Have you been here? Write a review
Verified review Visited February 2016
Posted 8 hours ago
Mini pool was too cold and too small for me to stay inside.

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Verified review Visited January 2016
Posted 1 week ago
The overall experience was absolutely great! Friendly and helpful staff, great communication, everything. The spa is really nice and intimate and there were hardly any people there so most of the time we were using each facility all by ourselves. The only thing I'd note is that there is no pool big and deep enough to swim.

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1 week ago
Thank you for such a positive review Kristina, we are very thankful for comments like yours and I am glad my team looked after you. It is great you got to enjoy the facility in peace and quiet. We hope to see you again soon.
Kind Regards
Tamsin Noyes
Spa Manager

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Verified review Visited January 2016
Posted 2 weeks ago
Really good value. Great facilities. Afternoon tea and fizz with a lovely view over the river

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1 week ago
Dear Presheena,

Thank you for your review, we are happy you had a nice day with us and enjoyed our great river views.
We hope to see you again soon.
Kind Regards
Tamsin Noyes
Spa Manager

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Verified review Visited January 2016
Posted 2 weeks ago
I went for a One Night Retreat Spa Break and have awarded it 3 stars.

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2 weeks ago
Dear Hanne,

Thank you for your review. Any feedback is appreciated if there is areas we can improve.

Kind Regards
Tamsin Noyes
Spa Manager

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Verified review Visited January 2016
Posted 3 weeks ago
Massage and treatments were great, but only a small relaxation area and spa area. Not enough to fill a spa day - great for a morning or a few hours, but I was looking for a relaxing day. Restuarant was cold and service a bit slow - I would have liked to have been offered a choice from the whole menu, not just the set menu for my lunch.

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2 weeks ago
Dear Helen,

Thank you very much for your review, I am glad you enjoyed your treatments and experience with us. It is a shame you did not feel we had enough facility to be able to spend the length of time you wanted to. Unfortunately all our menus in a package are off a set menu unless our VIP spa day packages are selected which have a much higher price point to cover the other items on the menus. If you would like to enjoy a spa afternoon with us again with the option of the main menu we can of course facilitate this for and provide further information on the pricing options we have to accommodate this. We hope we can welcome you again and this has not put you off visiting us in the future.
Kind regards,
Tamsin Noyes

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Verified review Visited January 2016
Posted 4 weeks ago
Booked this as a spa including one night.
Spa was amazing, room was amazing, Only disappointment was finding plastic in my dessert. The staff at the restaurant was more then accommodating, and was told by waitress this was not the first time this has happened.
Tried to complain at front desk to report it and was told "don't cry about it".

Trying to find a way to complain in by email but can't find anyway.

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3 weeks ago
Dear FayeSaun,

Thank you for your feedback on your experience with us and we are so glad you loved the spa and the room. I do apologise on behalf of the restaurant team in regards to the piece of plastic that was mistakenly in your dessert, I am glad the staff in the restaurant were accommodating in this situation.
I am disheartened to read the comment above you mentioned about a member of the front desk team, I will ensure the Front Office Manager is informed about this as this is not a reflection of our usual guest service standards.
We do hope this has not put you off staying with us and we hope to welcome you back in the future.

Kind regards,
Tamsin Noyes
Spa Manager

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Verified review Visited November 2015
Posted 4 weeks ago
Good service, kind staff.

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3 weeks ago
Dear Candice,

Thank you for your kind review, we appreciate your comments on our service. We hope to see you again in the future.

Kind regards,
Tamsin Noyes
Spa Manager

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Verified review Visited January 2016
Posted 1 month ago
This package was amazing! The hotel was I think the best I have ever stayed at (and i've been to a lot of hotels in my life), the staff were faultless and the little touches this hotel offers just makes the entire experience worth every penny! The massage was just want I needed to de-stress and being able to use their facilities after it was a lovely bonus! there was herbal teas and dried fruit to enjoy in their relaxation room and dotted around are pitchers of fruited iced water which was just so yummy! The hotel room itself was huge and had everything you could ask for (you'll have to stay in one to see what i mean) with a few little extra freebies (that are not what you think) to make your stay super comfortable! I will be staying again soon i'm sure :)

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1 month ago
Dear Esen,

We are so thankful for such wonderful feedback from you and for specifying all the areas that made your stay so amazing! We look forward to seeing you again when you return.

Kind Regards
Tamsin Noyes
Spa Manager

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Verified review Visited December 2015
Posted 1 month ago
I went for a Wellness Half Spa Day and have awarded it 5 stars.

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1 month ago
Dear Kate,

Thank you for your 5 star review, we are so glad you had a great time.

Kind regards
Tamsin Noyes
Spa Manager

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Verified review Visited November 2015
Posted 1 month ago
Gorgeous day, the spa staff were fantastic and the therapists were particularly attentive. Thought it was great value and was hugely relaxed by the time I left. Would definitely return.

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1 month ago
Dear KatieJane,

We can't thank you enough for such a great review, we are so pleased you will return and we look forward to seeing you again.

Kind Regards,
Tamsin Noyes
Spa Manager

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Verified review Visited December 2015
Posted 1 month ago
My wife and I had a wonderful first experience at Crown Plaza Battersea; although she did not use the spa on this occasion she can't wait to book her next treatment and spa; as for me, it had been many months planning and desiring to have some body treatment/massage and especially looking forward to the spa, and I was not disappointed. We have spoken very highly of our experience and have recommended Crown Plaza Battersea to our friends. FYI my reason for a markdown on cleaning had to do with the a few light spots on the carpet entering our room; also white splashes on right hand side curtain near the bottom; seen when curtains are drawn. (Ps, white splashes appears like milk and hope it's not body fluid). Looking forward to booking our next package at our earliest opportunity in the new year.
Kind regards to management and staff, and wish the new year will eclipse this one.

Yours sincerely,

Martin & Karen.

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1 month ago
Dear Martin & Karen,

Thank you so much for your positive review and for recommending us to your friends. We are very happy you enjoyed your time with us and that you already look forward to visiting us again.
Thank you for pointing out the touch ups that need addressing in the bedroom, we always appreciate the feedback on where we can improve.
I am glad the spa exceeded you expectations and we look forward to seeing you again next year.

Kind Regards
Tamsin Noyes
Spa Manager

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Verified review Visited December 2015
Posted 1 month ago
I was very pleased with the kind welcoming via emails and very helpful Jade!
The Spa is small but very clean . However if you want a quiet relaxing day , you might be slightly disappointed as there is so much noise coming from people who are splashing in the pool and constantly laughing and talking . This was the only downside of the day !
Our massages were fabulous :)))) Me and my sister booked back fatigue treatment and was so so so good , the therapists Jade and Paula were phenomenal :))))) The relaxation room we stayed before and after the treatment was so cozy and tea delicious !
The lunch in the restaurant was really nice , the view to the river so calming and the staff very welcoming ! Thank you for the lovely pampering day :)

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1 month ago
Dear Beata,

Thank you so much for your review, we are extremely grateful for all your feedback and I am glad Jade and Paula looked after you both so well. I am glad you got the best out of your spa experience and we apologise there was disruptive guests in the hydropool at the time you were there.
I hope to see you here again.

Kind regards
Tamsin Noyes
Spa Manager

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Verified review Visited December 2015
Posted 1 month ago
I went for a Wellness Half Spa Day and have awarded it 5 stars.

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1 month ago
Dear Dacil,

Thank you for your excellent review, we hope to see you again.

Kind regards
Tamsin Noyes
Spa Manager

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Verified review Visited December 2015
Posted 1 month ago
I went for a One Night Retreat Spa Break and have awarded it 3 stars.

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1 month ago
Dear Patrick,

Thank you for your review however it is a shame you weren't fully satisfied, we always appreciate feedback on how we can improve so please if there is anything we can do please let us know.

Kind Regards
Tamsin Noyes
Spa Manager

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Verified review Visited December 2015
Posted 1 month ago
On first impression this spa was fantastic, it wasn't until we stepped into the pool that I felt a bit let down.

It was cold - and being a spa pool you'd expect it to be warm. I go swimming locally at a leisure center and this was the same temperature as the massive pool for exercising. A guest at the hotel said it usually wasn't anywhere near as cold. When I told staff she said it wasn't meant to be hot, and was quite dismissive. There were also old razors and wrappers in the pool underneath the metal loungers in the pool. Really was offputting. If they have a pool they need to keep in warm and clean!

It's a shame as I really loved everything else about the spa and the massage was fantastic.

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1 month ago
Dear Rachel,

Thank you for your review, we are glad as an overall you enjoyed your experience except from the hydropool.
Rest assured your feedback has been taken on board and this has been passed to our maintenance team to action as soon as possible. We hope this has not put you off visiting us in the future and on your next visit improvements will have been made.

Kind Regards
Tamsin Noyes
Spa Manager

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Verified review Visited December 2015
Posted 1 month ago
I went for a Wellness Half Spa Day and have awarded it 4 stars.

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1 month ago
Dear Hayley,

Thank you for your review, we are glad you had a lovely spa day.

We hope to welcome you again.

Kind Regards
Tamsin Noyes
Spa Manager

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Verified review Visited November 2015
Posted 2 months ago
A wonderful relaxing experience for a tired Mum with young kids. The treatment left my skin feeling new and the refreshing "beautiful skin" tea refreshed me on the inside.

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2 months ago
Thank you Dawn, we are so glad you had time to relax with us. The products really are amazing and I am glad you have seen the results complimented by our beautiful skin tea.

We hope to see you again.

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Verified review Visited November 2015
Posted 2 months ago
Loved my stay here, very clean hotel and spa! Lovely rooms all clean and modern! Spa was very nice with body massage treatment very relaxing !

Only thing to comment bad on was drinks over priced at dinner that's all!

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Verified review Visited November 2015
Posted 2 months ago
The spa used to be better. The steam room was not working properly for the whole duration we were there. We asked the staff to fix it but were told "this is how it should work". Having been at this spa several times before - we know it is not true. There were literally no steam whatsoever in the so called steam room. It was just a room that was hot, no steam. And they made no attempt to sort this out.
Having paid quite a lot of money for the spa day we didn't get to enjoy it as much (as we used to) cause we mostly like to use a steam room which we were not able to do this time.
Massage was so-so too.
Will not go back there.

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2 months ago
Dear Tatyana,

Thank you for your comments, we have recently had full refurbishment on our steam room and everything is working as it should be and we have received no complaints on this matter. Sometimes steam can escape if the door is left open which is likely to have been the case. We always take your feedback on board and have made every effort to look into this to see if there was any problems with this which we have not found. I am disappointed to hear you felt your massage was so - so, as you can see our usual feedback is extremely positive on all our treatments.
We apologise that you did not feel we met your expectations and I hope we can welcome you back in the future to rectify these.

Kind regards,
Tamsin Noyes

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Verified review Visited November 2015
Posted 2 months ago
I went for a Reviver Half Spa Day Incl. Afternoon Tea and have awarded it 4 stars.

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2 months ago
Dear Katherine,

Thank you for your review, we hope to welcome you back in the future.
Kind regards
Tamsin Noyes
Spa Manager

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