Poor intro for a brand new client, very terse welcome and asked to wait ( ended up being 20mins into my slot) without explanation while a member of staff had a pedicure. Didn’t feel welcome and would have left if the appointment hadn’t already been paid for. However, Donna the therapist was lovely and so my bad mood was a lot better by the end and I have booked again. However, will see next time as the reception staff seemed to think their time and comfort more important than the customers.
We had waited so long for this treat and the Venue, afternoon tea and Spa Team did not disappoint. A wonderful day to celebrate a special occasion. Thank you all.
Had a fabulous day at the spa with friends and the massage was fantastic! The atmosphere around the spa was lovely and calming and all staff very helpful and friendly. Thanks for a lovely spa day