All was good, The issue was that the staff member took me first tot he mens toilets and then to the changing rooms which were open to all members. My wife had seperate changing rooms. The locks on the lockers were broken and i wasn't told we needed a £1 coin in advance. The distance from the Spa to he facilities meant that i had to get changed twice. Massage was good and the staff helpful and friendly.
No one on reception to greet us. Stood there for over 5 minutes then decided to ring by telephone. We stood there while the phone rang in front of us and nobody came to answer. Decided to head out back to find somebody. Only one member of staff who was doing another person's treatment. Asked if there was anybody and she said won't be a moment. The lady then came out 5 minutes later. Lovely lady and was very apologetic as another member of staff was running late. Had an amazing massage with her. Partner had to wait for his lady to turn up she was 45 minutes late. Was pleasant but would not rush back. Felt sorry for the lady on her own as she really was trying her best. I feel there should be a dedicated member of staff on reception to greet customers she could have then provided us with a drink whilst we waited. Another point is that there was a water machine in the spa area with no cups.
With the offer, this was a really good value deal. The massage was good and the therapist was really friendly. The staffing was a bit disorganised when I arrived and the reception could have been more professional. The layout of the old building is a bit higgledy-piggledy and some bits a bit dated. I seemed to have to work out where I was going myself and when I asked for a towel and robe it seemed a surprise and they had to go off and find one. The building is quite dated but the spa seemed to have been refitted recently in a tasteful and nice way. The pool etc are nice. I thought I had made an appointment for one time but seemed to have to wait quite a while and as there was no room in the relaxation room it was in the corridor by the washing machine room which was a bit odd. However, with the offer, overall the deal was good value and I had a good day.
The Spa is a small privately owned & located amongst the Hertfordshire Golf & Country Club building. I had two treatments, both delivered professionally and effectively I felt very relaxed and stress free afterwards. There is use of the pool, sauna snd steam room downstairs which is good but starting to look a little decoratively tired. Overall very good and I'd return again for the treatments combined eith treatments but not the Spa alone.