The Cove - Beaconsfield Reviews
15B The Broadway, Penn Road, New Beaconsfield, Bucks, HP9 2PD
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141 reviews
Sherry provides an excellent service, expert CACI facial and warm & friendly. The Cove is a lovely place to enjoy a treatment with a relaxing & welcoming atmosphere.
I’ve been visiting The Cove Spa at Beaconsfield for over two years for my facials. Marina always has a welcoming smile as you arrive, and Ana is so warm and welcoming, with a great attention to detail.
This review is for the owners not the staff!I booked a wax at the beaconsfield branch via phone and paid my 50%deposit. do not have a problem with this new system and perfectly understand the need. On the day I had a call to let me know the lady was sick and therefore they had moved my appointment till later in the day. I politely explained I could not make this time as I was leaving and would not be back till next year I therefore asked for a refund of my deposit. I was told the policy was to hold this on my account so I explained I did not and never have had an ‘account’ to cut a long story short 5 phone calls later I finally received the refund. Cove owners if you have to change an appointment and the customer cannot make it you have to refund- will not return (have been an as hoc client for 10 years)
Have been a customer for approx 10 -15 years and service and quality has really gone downhill since it has been taken over by the Cove. Staff shortages and pricing had been terrible. Anna is amazing!!!! They can’t seem to keep staff and today had an appointment cancelled for that day with no alternative provided as no staff avail at Bourne End or Beaconsfield to do it. In addition the last treatment I received was poor too. Sadly will now consider giving business to another Beauty Spa.
Beautiful experience at the Beaconsfield Branch yesterday. It’s my second visit in six weeks and I highly recommend them. The beds are warm with lovely ambient music but the star of the show was Ana who is simply first class in all the treatments I have had with her. Marina on reception was also delightful. Very attentive and accommodating. I can’t wait to return.
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