The Cove - Beaconsfield Reviews
15B The Broadway, Penn Road, New Beaconsfield, Bucks, HP9 2PD
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141 reviews
Disappointing. Limited nail colours available - I had to accept 3rd choice. Lighting poor. Interior needs upgrade. Staff delightful.
Have been a customer for approx 10 -15 years and service and quality has really gone downhill since it has been taken over by the Cove. Staff shortages and pricing had been terrible. Anna is amazing!!!! They can’t seem to keep staff and today had an appointment cancelled for that day with no alternative provided as no staff avail at Bourne End or Beaconsfield to do it. In addition the last treatment I received was poor too. Sadly will now consider giving business to another Beauty Spa.
Sherry provides an excellent service, expert CACI facial and warm & friendly. The Cove is a lovely place to enjoy a treatment with a relaxing & welcoming atmosphere.
Be careful at this salon. I booked with this app for a £48 pedicure but on arrival they tried to charge an extra £15 to remove my existing gels which wasn’t mentioned when booking. They wouldn’t cancel or refund when I said so to the extra charge.
Gel Nails Manicure
Verified review
This review is for the owners not the staff!I booked a wax at the beaconsfield branch via phone and paid my 50%deposit. do not have a problem with this new system and perfectly understand the need. On the day I had a call to let me know the lady was sick and therefore they had moved my appointment till later in the day. I politely explained I could not make this time as I was leaving and would not be back till next year I therefore asked for a refund of my deposit. I was told the policy was to hold this on my account so I explained I did not and never have had an ‘account’ to cut a long story short 5 phone calls later I finally received the refund. Cove owners if you have to change an appointment and the customer cannot make it you have to refund- will not return (have been an as hoc client for 10 years)
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