I found the atmosphere all around flat. The staff were polite but there was no oumph apart from Freya who made conversation and was attentive. Although the massage was nice the therapy room was rather cold and had a smell of damp. Half way through I turned on my front and then realised that even the head cushion had a wet smell. Being half way through I was not going to make a fuss. I was also expecting a nice smelly room with oils but there was none. The pool was not even lukewarm either.