After what sounded like a wonderful relaxing experience for £85 regrettably I feel underwhelmed and overcharged.
My wife and I were shown to what was in effect a private steam room with 2 seats (not much smaller than the Salt Room in the thermal suite which was free of charge). We were provided with a bowl of salt to rub into ourselves before showering off and a bowl of "mud" that we were also told to apply ourselves.
There was no "relaxing music" playing and the "stars above" were a few lights
Facilities were cramped, with customers bags & towels on the floor. Hardly any space to get changed & changing room way too hot. Floor was wet. Shower didn't drained fast enough which flooded the floor.
Massage was ok but it certainly was not an experience, felt a little bit mechanical- feet & neck weren't massaged.
Confusion with pricing too. When I enquired I was told massages were £89 but when paying we were told the price had gone up, no explanations as to why & we were charged £98.