The Bannatyne Spa Manchester (Chepstow St) Reviews
House 3, Chepstow Street, Manchester, M1 5FW
Check availability and book onlineReviews are written by customers after their visit.
20 reviews
My therapist was Charlotte, she was so lovely, professional and quick. She recommend the Lyon wax which is by far the best, she was very thorough in checking for allergies or any potential issues and above all she was very sweet and friendly and instantly puts you at ease.
I will definitely return as my experience was great both the girls in the spa were friendly, polite and helpful.
Treatment by Wahanda Set Up
Verified review
Charlotte was lovely and extremely professional and the hollywood waxing was perfect. Super relaxing setting too! Wish I'd know you could make use of all of the facilities though. Always next time!
Treatment by Wahanda Set Up
Verified review
Spa itself has a nice ambience with beautiful relaxing treatment rooms. The staff were polite and friendly as well as knowledge and skilled in the treatment. Would recommend.
Treatment by Wahanda Set Up
Verified review
the whole place was very clean and inviting, i liked everything that was there, would definately visit again, the place is quiet as well making it more enjoyable
Verified review
I was confused by the original offer which I had understood to be 2 people for one, but found out when I tried to book the spa day and treatments that the offer of £39 was 2 short treatments for one person. I'd great difficulty getting through on the phone to book the date for the spa - again confusion whether this was to be booked through lastminute.com, Treatwell or bannatyne spa itself. I forgot to print the voucher to bring with me, although had the evoucher number, all the emails about the voucher including spa date and treatments, but reception staff suggested only that I pay again on the day, then send the voucher by post (they wouldn't accept an emailed voucher that they could print), told me that the spa manager would ring me sometime in the following 48 hours and arrange refund. I found this inflexible and reception staff beyond assertive about this but to be too stringently firm. I wasn't impressed by the customer service approach. Also, the customer was expected to download, print and bring questionnaires about health etc, (at expense to the customer) and these questionnaires are normally provided by the spa. The pool was very small and narrow, there was no steam room and only one class on offer (I went on a Sunday, but surely there should have been more than one class on offer). I wouldn't use this spa again, nor could I recommend it. Also, I'd be reluctant to use lastminute.com offers again because of the confusion about so many matters. This was not the relaxing experience I was looking for. Very disappointing indeed.
Verified review
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