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Venue rating

2.5

31 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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The Bannatyne Spa Chafford Hundred
The Bannatyne Spa Chafford Hundred
Howard Road,
Chafford Hundred, Essex, RM16 6YJ
United Kingdom

Day Spa

The Bannatyne Spa Chafford Hundred
Howard Road,
Chafford Hundred, Essex, RM16 6YJ
United Kingdom

Opening hours

Mon 9:00 am - 8:00 pm
Tue - Thur 9:00 am - 9:00 pm
Fri 9:00 am - 8:00 pm
Sat 9:00 am - 6:00 pm
Sun 10:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Bannatyne Spa Chafford Hundred part of Bannatyne Spa

Come and meet your Spa team who are ready and waiting to discuss your treatment and product requirements!

We invite you to melt into a haven of tranquillity, a retreat in which to relax, unwind and begin the journey towards total wellbeing. The Bannatyne Spa Chafford Hundred in partnership with Elemis offers both men and women beauty therapies and spa rituals with uplifting outcomes.

Relax the mind, soothe the soul and lift the spirit.

Our team will help you escape, rejuvenate and harmonise body and soul, to cleanse you of everyday stresses and strains.

On entering our therapy rooms you will experience elements of warmth, candlelight, soothing music and delicate fragrances that conspire to create a sensual tranquillity. Our spa and beauty treatments will relax you and refresh your whole inner being. We offer spa day guests robes and slippers to enhance your spa experience and you can enjoy use of our great relaxation room both before and after your spa and beauty treatments.

We are a great location for a spa and pamper day as we are located close to the Lakeside Shopping Centre so that you can you experience some retail therapy as well as beauty therapy!

We look forward to seeing you soon!

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Services

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Comments

Reviews (written by customers after their visit)

2.5

Chain rating

Based on 31 reviews

5 stars 2
4 stars 10
3 stars 9
2 stars 1
1 star 9
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (2)
  • Body Treatments (2)
  • Body Wraps (1)
  • Cellulite Treatments (1)
  • Face
  • Facials (11)
  • Fitness
  • Aerobics (1)
  • Boxercise (1)
  • Swimming (1)
  • Tai Chi (1)
  • Hair
  • Haircuts and Hairdressing (1)
  • Massage
  • Hot Stone Massage (1)
  • Indian Head Massage (1)
  • Swedish Massage (12)
  • Therapeutic Massage (6)
  • Nails
  • Gel Nails (1)
  • Manicure (4)
  • Pedicure (2)
  • Yoga & Pilates
  • Pilates (1)
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Have you been here? Write a review
Verified review Visited July 2016
Posted 1 month ago
I had a Leighton Denny Pedicure and have awarded it 4 stars.

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Posted 3 months ago
My daughters and I treat ourselves to spa days regularly and this venue is the worst we have ever attended. The spa manager and reception staff must be the most disorganised staff ever and had little regard for their clients. As our original visit was an unmitigated disaster through their inefficiency and errors, after complaining we were allowed to revisit and use the facilities again. While we did not receive the treatments originally booked we were given a mini back, shoulder and neck massage. The second visit was much better than the first and we were able to do spin/pilates classes and use the gym, pool, steam room etc. The instructors were great. We didn't make the mistake of using the cafe the second time as on the first occasion when we ordered the cream tea for four we said we didn't like tuna but they gave us double the quantity of tuna sandwiches! The second time we had a very nice lunch in a pub opposite. My therapist was very good. I personally wouldn't recommend this venue as the reception experience is so poor that it ruins the entire day. I felt so angry. Even on the second occasion when we said we had been offered spa bags it took them 10 minutes to check! Do they think we are all liars trying to fiddle the use of a robe? There aren't even any towels in them. Incidentally the cleaner didn't stop working while we were there, so hats off to her!

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Verified review Visited February 2016
Posted 6 months ago
My sister and I came here for a spa day last week and I can honestly say it was THE WORST spa experience I have ever had! We have been to this venue several times before and have never had any real major issues. We had both booked a day off from work and had intended to spend a much needed relaxing day together, using the facilities and having a few treatments each. We booked in for a spa experience via Red Letter Day and both also made bookings for additional treatments, which we paid for in advance online through Treatwell. The total cost of this was almost £150, including the price of 2 spa bags. We arrived early at the venue so that we could make use of the facilities beforehand however, due to an error with their computer booking system, although they could see our bookings on the screen, they would not allow us in to the venue, as they said we had not paid. We had proof of payment on our Apps on our phones, which we showed them, along with text messages we'd both received and we were also able to supply the venue with our confirmation emails from Treatwell. Unfortunately, this was not enough for Bannatynes, who kept insisting that we had not paid and refused to let us in to the venue. One member of staff even suggested we were lying, as they had never heard of a company called Treatwell, as she'd apparently only processed a Wahanda booking the previous day! We informed Bannatynes that Treatwell is the new name for Wahanda & even showed them an email we'd received from Treatwell over a month ago, that explained the change of name. The whole payment saga went on for several hours, whilst we were left in the seating area, wondering what was happening. Eventually we met with the spa manager, who informed us she was still having trouble getting the funds from Treatwell, but said that we could have the treatments we'd booked in for via the Red Letter Day spa experience as she had the voucher code for that, but was still undecided on the other bookings; still maintaining that we hadn't paid. We even offered proof of payment as per our online banking and finally, the spa manager, albeit very reluctantly, agreed that we could have all of the treatments we'd paid for. Sadly our bad experience was not only down to the booking system/ payment saga as I was seen by a therapist who clearly had issues with the fact that I have epilepsy. I had completed the medical questionnaire on arrival and have been to this venue several times before and had never experienced any issues with regards to my medical condition, which I have always noted on their form. I had also even been bothered to read Bannatynes policy on epilepsy, prior to my visit, so knew that I was ok to have my treatments. The therapist made a huge issue over my epilepsy, and asked whether I had brought a doctors note. I explained that was not necessary, as my epilepsy has been well controlled with medication for several years. I also said that I had been here several times before and it had never caused any issues. The therapist went on for several minutes about how this was a new policy and that, without a doctors note, she was not happy to proceed with the massage, unless I was willing to sign some of her own handwritten notes on my medical questionnaire form. I said that wouldn't be necessary, as I had already noted my condition and medication on there & also signed it. She then left the room to speak to someone else about it, but by this time, I was in tears, as my "relaxing day" had turned into a complete disaster, before I'd even had any treatments and, given that I was laying on a bed half naked under a blanket, I was left feeling very vulnerable, stressed and humiliated. She returned a few minutes later and said that she was not happy to complete the massage and that I would be reimbursed! I was then kead out to the waiting area again and approached by a different therapist who said I shouldn't have been in for the massage as I hadn't paid. I tried again to explain things to this therapist, whose response was that I couldn't have my facial now, as I was out of time!!!! This was explained to the manager, who did apologise and made arrangements for an alternative therapist to carry out the treatments. I had also booked in for a gel polish on my toes, but sadly the product they used was very poor quality and started to chip after 2 days! Very disappointing, especially as polish usually lasts a lot better on toes than hands, as we do not use our feet as much as we do our hands and nor are they exposed at this time of year, to suffer knocks in the same way our hands are. Our overall experience on this day, was DREADFUL, which is why I have only scored 1star. For a venue that boasts a "haven of tranquility, in which to relax and unwind...", it is quite clear that this spa is very busy and the staff here operate like robots; processing one treatment after another after another. The staff could do with a lot more training in customer service and, in my opinion, should not be working in a customer care orientated role, if they do not appreciate that they need to maintain customer satisfaction, whilst they address the issues of their poor booking system separately. The seating area within the spa is very tired looking and they could do also do with replacing the couches. Elsewhere in the venue, I found the same with the seating in the café; tired and desperately in need of replacing. I don't rate this as good value for money because we spent almost £150 on our "not so relaxing" spa treatments and left there feeing more stressed than when we had arrived! As mentioned previously, I don't think the gel nail polish used was of the same high quality I'm used to, and I normally pay less than this for a better quality, longer lasting product. I can't comment on the facilities, as we did not get the opportunity to use them, because we were instead made to wait around for several hours, doing nothing but getting cold in a spa robe, whilst they all took it in turns to apparently try and sort out the issues with their booking system. As a result of this AWFUL experience, we will NOT be returning to this venue again and will definitely be looking in to alternative venues for our future relaxing spa days.

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Comments

6 months ago
I really sympathise with you. This sounds like a botched booking. Really, you should complain of harassment and discrimination about your epilepsy and how you were treated. Have you received an apology and some sort of compensation? I hope so.

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6 months ago
Thank you - you have saved me from risking it with this venue. When ordinary working people book these kind of days, it is with hard won free time. It is absolutely essential that services are held to account to live up to what they purport to provide.

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Verified review Visited February 2016
Posted 6 months ago
The whole experience from start to finish was absolutely AWFUL. Without a doubt it
was the WORST spa experience in my whole life. Rude, inconsiderate, unwelcoming staff. I do not recommend this place to anyone. AVOID AT ALL COST!

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Verified review Visited August 2015
Posted 1 year ago
I had a Chocolate Massage and have awarded it 3 stars.

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Verified review Visited May 2015
Posted 1 year ago
Our experience at Bannatyne Spa Chafford Hundred was not good. The staff were not very welcoming. We paid for the slippers and robe. After taking a look at how busy the spa was, we decided not to use it. We asked for a refund for the slippers and robe. The lady at reception refused, and said that it was against their policy. We had to speak to the manager, and convince her to give us a refund. We went to the treatment area and there was no one to welcome us. All the staff were just talking amongst themselves whilst we were waiting. The massage was not for 25 minutes, but 20 minutes. We did question this, but were told that they take into account the preparation time. This was our worst spa experience, and certainly not worth the money that we paid. I would not recommend this place.

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Posted 1 year ago
I had booked a day of treatments for my mum as a late mothers day present 6 weeks in advance. I had booked the Elemis coconut & milk wrap and a full body Swedish massage for my mum and the Elemis Cellutox spa ocean wrap and the full body massage for myself. My booking had been confirmed for the date I had chosen. 4 weeks had passed and I received a call from the Bannatyne Spa telling me that i couldn't have the Cellutox wrap due to only one person being qualified to administer that wrap and that person wasn't 'able' to do it. I then asked why this was so and was told that it wasn't put on her rota. I stated that i had booked this weeks in advance and that provisions should have been made but i was willing to consider the options as my mother was really looking forward to it. We came to the solution that i could have the same body wrap as my mother which was fine by me as i wanted us to have it done at the same time. So the treatments for that day were agreed and booked. On the morning of the spa trip i got a call from the spa, again, telling me that now both my mother and i couldn't have the coconut and milk body wrap as the lady that was scheduled to administer it was ALLERGIC TO COCONUT! At this point i was extremely angry and fed up as this had been the second time they had called to tell me that i 'couldn't' have the treatments that i had originally chosen 6 weeks prior and NO apology was given. I questioned why they hadn't made provisions to ensure that i could have the bookings that i had chosen and why they hadn't found someone else to do my treatments especially since i had given them just 2 months notice. I still went because my mum so so eager to go. So in the end we could only have the Swedish massage and they gave my mother a facial at a discounted rate. My experience there was ruined due to the lack of organisation.

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Verified review Visited March 2015
Posted 1 year ago
I went for a Bannatyne Pamper Spa Day and have awarded it 4 stars.

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Verified review Visited March 2015
Posted 1 year ago
Staff made my mum feel segregated when finding out she was in remission for nearly 5 years from breast cancer

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Verified review Visited December 2014
Posted 1 year ago
It was amazing and would definately recomend it to friends. The massage, ambience and the spa facilities were lovely and would definately go again.

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Verified review Visited December 2014
Posted 1 year ago
The spa facilities were cold also whilst we received a short introduction to the facilities we didn't consider we received in depth information in order to make full use of the spa facilities.

As a result we were slightly disappointed with our visit today.

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Verified review Visited September 2014
Posted 2 years ago
Person who did manicure and facial was not experienced. I took my polish off as soon as I got home. The facial was for 15 minutes but took about 7.

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Verified review Visited August 2014
Posted 2 years ago
I always enjoy my time at Bannatynes and this time was no different. Friendly and helpful staff, great facilities and total relaxation. Already booked and looking forward to my next visit ...

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Verified review Visited July 2014
Posted 2 years ago
Very good value for money spa day, professional staff and relaxing surroundings. Facial and massage were of very high standard. Would highly recommend.

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Verified review Visited June 2014
Posted 2 years ago
I went for a Bannatyne Pamper Spa Day and have awarded it 3 stars.

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Verified review Visited June 2014
Posted 2 years ago
I went for a 2 for 1 Bannatyne Pamper Spa Day and have awarded it 3 stars.

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Verified review Visited April 2014
Posted 2 years ago
The actual spa was OK but looking very tired - the couch was terribly stained and warn. Both toilets in the ladies changing rooms had the weakest flushes I've ever experienced and the robe I paid for (with the slippers and bag) was very threadbare. The Swedish Message was nice but the head massage was not. Also the stone beds are meant to be hot but when we got on them they were freezing so be warned and ask for them to be turned on. The Relaxation Room was anything but with people constantly coming in even though there were no beds available - there should be a sign outside that notifies people that it's full or that there is a bed or two available. I would not return unless I knew that the above problems had been sorted out.

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Verified review Visited March 2014
Posted 2 years ago
When we booked we were assured it was a joint experience, when it came to the actual afternoon of the treatment we were in different rooms & I thought the treatment was rather quick (because they were finishing at 6pm). Also, when the therapist went to leave the room the door handle came off in her hand & we had to spend over 5 minutes trying to fix it back on & during the treatment I was interrupted over 3 times with staff opening the door!

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Verified review Visited February 2014
Posted 2 years ago
I found the jacuzzi had too much chlorine/product in it. My eyes were burning when sitting in there, not nice would have been better if this was not the case. Also had another female in the jacuzzi who had hairy armpits which was a major put off for me personally, felt unhygienic.

Swimming pool temperature could have been warmer, it was a lil nippy!!

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Verified review Visited February 2014
Posted 2 years ago
I went for a Bannatyne Spa Day For One and have awarded it 4 stars.

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