Thai Square Spa Reviews
25 Northumberland Avenue, Trafalgar Square, West End, London, WC2N 5AP
Check availability and book onlineReviews are written by customers after their visit.
679 reviews
I had very high expectations for the Thai Spa but was gradually disapppointed as the treatment went on.
I did not like the masseuse's technique and actually hurt me on my shoulders a lot. I even said "ouch" out loud. She was very rough and not methodical in her treatment. She didn't understand when I asked her to be gentler and when she did get it, she forgot as soon as she returned to the same area later on.
The ambience was poor. I could hear a couple chatting in the treatment room next door. The masseuse was very noisy, dragging along a stool or treatment table. She would be washing very noisily in the wash basin area.
I didn't think the staff were very professional. Chatting loudly with each other and the receptionist was painting her nails at the front desk
The Thai Square Spa is a wonderful find, very authentic Thai, lovely decor and ambience. The staff were very attentive and the therapist was excellent. I really felt the massage had done me good, I felt energised afterwards. Definitely recommended.
Treatment by Female Therapist•
Thai MassageShow all…
Verified review
This is the worst spa I have been in terms of customer care,value for money,spa managment!!!!!!!
1. I booked an hour treatment each with my mum, and the treatment time turned out to be only 50 minutes! (Apparently because allow 10 min for changing, but I arrived 20 min before treatment time!!!)
2. Made the complaint to the person in charge at the reception, was told there's nothing she can do, and she will ask the manager to call me back. They never did!!
3. The worst massagge bed I came across in London, was simply a bed - which is not comfortable at all.
4. Very noisy - u can hear everything going on outside of the treament room!!!
Totally a waste of money.
Very nice and enjoyable experience. I had 30min Thai massage and 30 foot massage.The place is clean and relaxing - makes you think you're in Thailand! The therapist was very good.
Treatment by Female Therapist•
Foot MassageShow all…
Verified review
The massages, 30 mins neck and shoulder masage and 30 min foot massage, were excellent. Would have liked longer massages. Environment is very pleasant. Staff are very pleasant and helpful.
Contact
Discover
02f6ffdc-0d67-49d5-9a82-2872e9c03248