Friendly service and therapist had good technique and skills. Got more than I bargained for with massage including various methods including hot stone. It was not the most relaxing massage being pulled and stretched and the therapist was quite rough. It would have been a better experience if she had briefly discussed what she planned to do and what particular areas I would have liked to be worked. Although they asked for such details and stress levels on questionnaire, I think this was ignored as I really wanted a relaxed massage to help myself destress and relieve upper back tension, but instead it was random and stressful experience for my mind and body!
I have a number of running related problems with ITB and some muscles/tendons. I asked for the massage to concentrate on those and it did. It was very thorough and the various stretches combined with the firm massage really got to the right places. That part was not relaxing but I felt so much better afterwards.
2nd visit here for both of us and we both did not enjoy it compared to our first visit in August. Massage felt like it was an oil application despite several attempts to inform the masseuse to apply more pressure. Poor customer service concept on loyalty cards.