The venue was easy to find, turned up 15 minutes early and I was seen straightaway.
The nail "bar" is in the corner of the foyer so whilst the staff were waiting for their next appointments, they were directly behind me chit chatting away. The lady who did my nails was absolutely lovely though and apologised for them. The ladies were very friendly though.
They didn't have facilities for a nail bar, it was simply a table and two chairs, a light and sink in the corner. My hands were washed in a plastic bowl, dried off with kitchen roll and the sticks used to spoon the cream from the pot onto my hands were not brand new. All the skin around my nails were trimmed off and swept onto my lap.
There were absolutely no colours to choose from, only about 10 big OPI bottles that were reds and pinks, and then there were 4 tiny tester OPI bottles that only came in pastel colours. I knew what colour I wanted before I went, I wanted a blue colour, dark or light but they didn't have any blues, so opted for a lilac which was a teeny bottle.
The nail varnish layers were too thick, so did not dry, even though I waited there for half an hour for it to dry. It didn't dry at all and by the time I got home, it had all chipped and rubbed off. As a result, I had to take it off once I got in, big waste of money.
It is hands down, the worst manicure I have ever had.
Rachida gave me a fantastic massage, was polite and considerate. The Thai traditional massage may not be for everyone though as it is very deep and can be a little painful.
My only negative comment is that this time (I have been once before) the massage room was above the gym - which you have to walk through to get to the massage rooms. It was noisy. Also the temperature in the room was on the cool side but was compensated by a heated underblanket...
This was a good massage marred only by 2 things - the first is that my masseuse was changed part way through my treatment, the second is that the oil used was not pre-warmed so its use initially caused a jolt. Both masseuses were good but it is not good service to change from one to another mid massage.