I had booked a dry pedicure and have never had one before so didn't know exactly what to expect. I was shown to a seat and asked to soak my feet then a little later told they had started a spa pedicure by mistake and that I would have to pay £40 rather than £25. When I said that it was more time and money that I wanted to spend they reduced the price by £5. It was a great treatment although rather than making it my responsibility as a customer to know the difference they could have been more careful about reading the booking details in the first place and indeed more apologetic - I ended up feeling pressured by their mistake.