I had book the haircut for my 11 year old daughter and had made a mistake in selecting the hair length while booking the appointment. On top of it, we were 30 mins late and got a call from them to confirm if we were coming.
They were so understanding and welcoming that they politely explained that i was supposed to select the hair length as it is now and not how short i need it to be :)
The whole experience for both me and my daughter was wonderful and i cant recommend them enough :)