Received a Call on the day to say appointment was cancelled. Tried calling back no answer. Went in store to rebook. Stylist saw us enter and turned his back no acknowledgement. Another stylist came over asked if we had an appointment I explained someone had cancelled it could I rebook. The answer was no. There was no apology and no help to find a solution. I understand that sicknesses occur however the custom service skills from other staff members was non existent.
I had two experiences in the past week , myself and my child. The wash cut and blow dry were great at the price and she took great care to follow my instructions and i am very pleased with both results will be booking us in there from now on…