Julie took the time to understand what I wanted and didn't want and gave me lots of advice, and I really felt like she wanted to make the most of my full hair. She also took the time to advise me on which colour would complement my skin tone best and to explain exactly what she would do to achieve a natural look with my balayage. Overall, an excellent consultation. I love my haircut, colour, and blow-dry and would highly recommend the salon and, in particular, Julie to anyone! :)