Emma was lovely and really took her time to understand what I wanted. My hair is so long and thick it took over 2 hours and she still done an amazing job. I absolutely loved the colour she achieved despite me having dark hair the results were beautiful 😍
The therapist did her work well and was pleasant to interact with. I did have a twenty minute wait time, as my other treatment (patch test for hair removal) booked did not happen. The staff informed me upon arrival that their machine was broken. My experience would have been better with 1/ being informed in advance that one of my treatments was cancelled 2/ cleaner toilet and 3/ treatment room: floor had hair/stains & it would be great to be provided slippers for when we have removed our shoes.