Typically don’t do reviews but here’s a run down -
They were behind so asked if I could come back in 20 mins as there was no seating. I am usually 100% accommodating so did as asked. Came back and they couldn’t find my stylist so waited another 15 minutes. He arrived, was lovely and chatty and did an alright job without much of a consultation and took a bit more weight out when asked- despite having to be reminded what my booking was 2 or 2 times. Hair finished I’m leaving a tip when I’m told there was an error with the booking and I can give an additional discretionary payment as they acknowledged I should have been told at the start. Fine they were pleasant enough and said the money would go to the stylist who had been friendly enough so said sure. Roll on three months - rebook am appointment, call to amend as accidentally book treatment minus cut and get told no way of amending and no refund. Offered to pay the extra and come in at the same time but was told no would have to pay fill price again. Not wanting to lose out complete offered to reschedule for new year but was told quite rudely I had two options. Rebook with them at full cost with salon or Treatwell. Ironically had been considering getting a wax there too but can say I won’t be doing either.