When the stylist I'd booked with refused to do my hair because it was short-short, I asked the barber in residence if he'd help me out instead. I'd been doing a bit of home styling.
He was absolutely fabulous: attentive, helpful and gave me a brilliant cut.
Nevertheless, the stylist who sent the apprentice to tell me to go away and come back and see someone else could do with a polish of her people skills. The barber? Well, he was a star, and I'd love to have my hair done by him again.