I arrived early for my appointment and they were able to push my apt up. Nadia did a great, thorough wash (important for us with thick hair) and a lovely cut. This was my first haircut since my hair was massacred a year ago, and Nadia assured my she'd take good care of my hair. She then did one of the best blow-outs I've ever had. My hair had volume and shine and I left feeling like a rock star.