The place is extremely busy and very small. When I first walked in, the man at reception and one of the women who worked there made me feel very uncomfortable as he was explaining that I had appointment and was next, and she was shaking her head no and saying “I can’t do it”. Just a very rude and awkward way to go into a salon. However, the lady who cut my hair was lovely! She completely understood what I wanted and spent a great deal of time getting my layers/wispy ends just right. She was very thorough and made me feel very confident in her abilities. I didn’t catch her name sadly, but would definitely go to see her again (at a much less busy time).