am thrilled... as always Clara did an amazing job...she s quick, sensible and has except her high qualifications great attention to detail, she s a real star, since i found her i wouldn't go anywhere else. Receptionist always welcoming and helpful,takes great care of the clients and leaves great big smile on my face. Salon is small busy in typical New York style as they describe ,but it s lively and staff is just lovely,they are all happy and cheerful . Beauty room is small but cosy, hided downstairs away from all the business ,what makes you feel more comfortable. My favourite lunch escape from work in the middle of the busy city centre,and i still have time for grub ;) happy they are there. ;)
I usually go to another Splash and today I needed a shellac manicure taken off asap before a meeting and there was one opening slot in the Charing Cross Splash. I might as well ripped the shellac off my nails myself. It was painful as the acetone had been on there too long and began to harden up so it was scrapped off so hard it broke three of my nails. I am absolutely furious. Due to the hacking off I have now got ridges left on each nail where some parts of my nail have been take off with the rest of the shellac...and it wasn't even buffed properly. I am severely peeved off when I could have got a bottle of acetone and done exactly this myself when actually going to a salon you should be getting the best acetone specially for this and tools and technique, that is why you pay for it. But instead I got someone who is fed up and ruined my nails...which have never just snapped off and never been in such a state. Absolutely disgusting. I will never go to Splash Charing Cross again. Clearly more understanding and training is needed because I am shocked and appalled that the basic knowledge was not there and if it was then the fact the person was annoyed with their job and situation was reflected in them skipping steps and rushing. I am LIVID!
My biggest gripe with Splash is the incessant text messages they send me that I have tried to opt-out of MULTIPLE times, but keep receiving. My wax was quite good, but - as another reviewer mentioned - it was pretty dusty in there and not particularly stress-free.
Good treatment. Waxer was efficient and friendly. The only downside was that the salon has really loud music! it's a bit more like a club than a relaxing salon - also, not enough seating. But the treatment itself was fantastic, and there was availability right when I wanted it. I'd definitely go back :-)