I called to check I was ok to visit on the day, and was told all was fine to come any time. When I got there the front desk lady was snippy and said I should have called ahead (which I had done). So, I think front desk staff should be more courteous and better trained on their bookings process. The place was great for the price lots of spaces, saunas and relaxation rooms to try. On the night I went a loud group of ladies ruined the serene atmosphere by laughing and talking loudly. Despite moving way from them it was hard to escape as there were so many (perhaps a hen party) I would recommend some kind of low noise or voice policy so as not to destroy what should be a relaxing atmosphere.