After I paid I received the appointment confirmation for the appointment. When I arrived 5 minutes before my treatment the lady in the counter asked twice if it was for today (18/09/17) to the day "we are fully booked". I said I already have an appointment, then she moved to the computer and look at the screen saying "here is the email, I hadn't seen it, sorry" she stare at me for a while and added "I don't have anyone to do your treatment" I asked if she was going to cancel for me to what she said yes, but I did not get a notification and I can't see the refund in the app. Very frustrating, they had 2 hours to call me but they "did not see my email" after a few minutes she offer rebooking and a voucher which didn't resolve the fact that I needed the treatment today and not next month.