It felt crowded on arrival and also in the waiting area. However the staff and massage was wonderful and really relaxing. I would return again but not on a busy Saturday.
I didn't use the spa, so I can't comment on that, but the leg wax was fine - it didn't hurt at all and the therapist was very thorough- however, the room was a bit clinical, I was waiting for quite a while for the room to be ready, and the treatment took longer than I'm used to in a different venue.
Spa Experience is a really nice facility to have locally and is quite high quality, although a few finishing touches might bring the place up to a 5 star experience. The thermal area is small but really nicely laid out and the relaxation area is lovely (although the sound of the hot water machine can ruin the ambience slightly!)
My therapist listened to my skin concerns and took time to understand what my issues were. The facial itself was very enjoyable and was a good introduction to Murad - a brand I hadn't used before this. My skin was radiant all weekend and I'd certainly return