Spa Experience at Kensington Leisure Centre Reviews
Bomore Road, Kensington, London, W11 4HB
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2296 reviews
2 hours after booking a same day appointment I was called to be told that they would be bringing my appointment forward by half hour and curtailing the 2 hour spa treatment down to 45 minutes- there would be no refund and I was told it was Treatwell fault. Fault lay with the spas for not fulfilling their contract but was told to take it or leave it. Upon arrival I learned the showers did not work also- so after spa and massage was told to go home to shower. Again - no compensation or refund.
Treatment by Spa 1•Back, Neck & Shoulders Massage
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A bit busy, code didn’t work but the staff were friendly and kind
Treatment by spa 9•Steam and Sauna Therapy
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I received many emails with confirmation of my booking but non of the emails said that the shower was out of order
Treatment by Spa 6•Steam and Sauna Therapy
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I requested an appointment with Hannah at 3:30 PM. I started my appointment at 4:00 PM instead, with another woman.
Manicure
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