The facial and the beauticians were exceptionally superb and were very professional in the way they carried out the treatment from beginning to end. However, I was most dissatisfied with how we were treated by the receptionist upon entering the spa. She was very abrupt in the way she handled my queries and treated my friend like we were scum. I had misunderstood something yet instead of being helpful she was accusing and demanding in an agressive way which made me feel threatened. This is not something I'd expect to see in a spa that should be full of ambience. For this reason, I will not be returning to the leisure centre and will not be recommending this place to my friends as I wouldn't want any of them to go through the ordeal I went through.