Spa Experience at Kensington Leisure Centre Reviews

Bomore Road, Kensington, London, W11 4HB

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Reviews are written by customers after their visit.

4.3
2272 reviews

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Written by our customers, so you know what to expect at each and every venue.
Was relaxing but seemed to have an overload of people when the steam room was out of order.
Spa is lovely and clean. The spa itself isn’t that big but definitely enough. I thought I’ll struggle to not get bored in 3 hours but I wish I could’ve stayed longer. The sauna and steam room is great, also was very surprised by their thermal shower, it had different rainfall/ storm/ mist settings that were so realistic. The light in the spa is darkened and it’s quiet which I loved. My painful muscles and joints eased in the heat and the pain went away. I will definitely be coming back.
Please note that the spa facilities are not included. When I explained that the listing had shown it was, staff disagreed and charged £16 for it. Staff listened to me and service was efficient. The facilities were fantastic. Staff said they would pass on my feedback about a dirty shower to the cleaners. I lost £1, swallowed by the locker to get my band, had to put another one in. The massage was fantastic. Service with a smile was appreciated from one member of staff.
Overcrowded and facilities on offer were not great as there was not a lot of selection. I was expecting much more. Also there was no hot water in the showers and even the water in the jacuzzi was cold. I won't be visiting again.
The spa was absolutely fine for the price and the massage was really relaxing.