As it is in a busy leisure centre and you have to walk through a gym the relaxing spa experience doesn't start until you properly enter the spa. Katie was fantastic for massage and pedicure, can't recommend her enough
Rosie is a fantastic therapist- applying a perfect pressure and ensures all knots are worked on. The massage itself was wonderful but I have experienced treatments being cut short which is a shame- 45 mins instead of the advertised 50 mins.