I arrived on time. No-one in reception to greet me. In fact no one around at all. Can't sit down and wait as chairs have other furniture piled on them. Looking around there is evidence staff are in process of closing and cleaning up. Go into escape room no one there. A therapist arrives and asks me to sit in escape room. A few more staff arrive. Then my therapist very nice lady. She leaves the room whilst I get ready for my treatment........for a long time! Eventually, I leave the room to find out where my therapist is. Unfortunately this second therapist finds this very amusing not the reaction you would expect, my treatment is already running 20 mins late and it hadn't even started. The treatment and my therapist were very good ..... but customer service and professional image was lost!!