The hotel is really nice and the grounds are lovely. Inside it's grand and clean. The spa was easy to find and the therapists welcoming. They directed us to the changing rooms, with robes and slippers and showed us which room we were in. The massage was incredible and the facial was really lovely. We booked afternoon tea, the staff were helpful and friendly. They had a dairy free option for me and the scone was hot from the oven! Great cakes too. Very nice, would definitely recommend 👌🏼