Treatments were great. However, felt the area set aside for sauna, relaxation room, changing rooms looked tired and needed new decor. Didnt like having to walk up and down stairs from relaxation room/ changing rooms and access to drinks to sauna and hot tub area. Felt there should have been water fountain/ dispenser, not just having to get water from bathroom taps. Did not think afternoon tea was of high quality, it was 'okay' .
It was the first time that I had Rachel f give me a massage and she was very good and gave me a nice firm massage for my tight shoulder muscles and i left feeling much looser and better too.
When booking the indulgence spa day. The experience got better as the experience went on. After booking I was given ver limited information which I had to call three times to find anything out. Where as on the day everything from the massages given by Rachel were amazing she was the best therapist I have ever had. The afternoon was perfect was very filling as the Laura Ashley tea room was beautiful and grounds were beautifully maintained.
Didn’t have hydrotherapy hence the single star, no way of leaving a blank line. The treatments were wonderful with the therapist being really welcoming and friendly but not over chatty. Hot tub was great and the relaxation room was well stocked with drinks and biscuits. The surroundings are really peaceful and pleasant to sit out in.
The only issue was that the relaxation room was locked when we arrived and it took a while to find a key and the sauna was out of order.
Would still go back.