Nice venue which I have been to a few times.
Chloe was very pleasant however she was not aware that I had booked two treatments. She was prepared for the facial but not the hot stone massage. She quickly organised the stones however throughout the massage I did not think they were as hot as I remembered on previous occasions. I requested a firm massage, Chloe confirmed that she was aware of this but I did not feel that I received a firm massage.
The therapist should have taken time to ask simpler questions I.e your skin type, likes and dislikes on products.
Also should have talked you through what was being put in your face throughout.
No aftercare information was given