I book in advance to ensure I don’t have to wait in the salon. I booked on the app and arrived 5 minutes before. I was still waiting to have my treatment 25 minutes later. I had to leave as I was getting late for another appointment and I didn’t want to be stressed. I have not managed to get a refund. Don’t have open appointments on Treatwell if you don’t have the capacity to provide them at that time - booked appointments should take priority over walkins!
I am disappointed that I booked for a pedicure via this app but when I arrived to the salon, they said that what I worked was not a pedicure service. Therefore I had to pay more than what I was originally expecting to get a pedicure. Additionally one of my toes were cut and resulted in some small bleeding. Apart from this the service was good, the people were nice and the place was clean. However I will not be going back in the future