The front of house staff were really friendly, everyone I dealt with made sure I knew what was going on and gave me lots of tips. Very welcoming, I had the Diamond scale & polish which didn't have as much of an effect as I would've liked, but my teeth weren't in great condition to begin with if I'm honest! They recommend additional treatments but it's not saleslike at all. I'm going back for Zoom! Whitening, I bought the combo offer on here which worked out at very good value for money.