The venue was very busy and the appointment was delayed by more than half an hour, the treatments were carried out by whoever became available even though a specific therapist had been requested. There did not appear to be a system and walk in clents were being seen as they arrived. I did not feel that there was any benefit to making an online booking, especially as the timing was delayed by so long and there was no communication. It was the 2nd day of opening but communication costs nothing