I have been here twice with separate friends and went for Package B both times, the ladies doing the facials, massage and gel nails were amazing, and the treatments themselves leave you so relaxed as a spa should. The "spa" part itself is just a little space with 2 small treatment rooms and the location is more of a Sports Annex, there are always weddings going on so you don't feel the tranquillity. For the Spa Ladies and Spa Treatment I award 4.5 to 5* - they are excellent and excellent value for money.
For the rest of the experience I award this a minus. The staff seem disinterested in providing us with our afternoon tea and lunch, we had to ask for almost everything. We were sat at the sports bar on both occasions which was dirty and full of bits of food on the floor - and having afternoon tea on a high stool is not my idea of enjoyable. Nor is having several drinkers shouting at the TV! Or being stared at (as it does look out of place to be having afternoon tea in a bar!!) On top of this, the service was terrible on both occasions!
The girls that done the treatments were great . Some of the other staff could of been a little more helpful and approachable . But we still had a great time
the pool was a bit cold when we went and the steam room wasn't working, that is the only reason for marking it down. the Therapists where A1, excellent!! and the lunch was great too!